Ahold Delhaize's October 12 statement confirms a security issue within its network. The company says it took some systems offline as a protective measure while teams assess and mitigate the problem. Its statement says stores remain open and serving customers.
DutchNews reported on October 12 that Albert Heijn's website, app and home-delivery service were unavailable. It also described paused personal discounts and app-linked savings schemes, while stores and tills continued operating. These are reported service effects, not proof that every Ahold Delhaize business suffered the same disruption.
The parent company's brief statement does not identify an attacker, establish ransomware, confirm stolen personal data or give a restoration deadline. The extent and cause remain under assessment. The verified development is a network security incident and precautionary shutdown, not a proven account of how attackers entered the systems.